1. Who can use the Work app
You may use the Work app if you are 18 or over, you have a Voice For Locals shopper account, and you have ticked the agreement on the email screen and on the one-time passcode screen. One person, one account. You must not share the one-time code or let someone else sit a quiz or attend a booked session as you.
2. Honest use
You must:
- use your own email and your own shopper profile;
- keep your name, phone number, postcode, photos, and biography accurate;
- upload only photos you have the right to use, of a standard suitable for a public profile;
- complete training yourself, including the video, the SCORM lesson, and the quiz;
- book and attend interview, app training, business skills, and field training, or rearrange in good time;
- describe Voice For Locals, the fees, and the commission only as the app and these documents describe them.
You must not skip a video or a SCORM lesson, share quiz answers as if they were your own work, or ask someone else to complete a module for you. Two quiz attempts are part of the lesson. A score below 100% means you retake it. Our staff can require the lesson again.
3. Businesses you approach
You must not pressure a business, invent a review, or enter details the owner has not agreed. You must not take a payment from a business into your own account for a Voice For Locals subscription. Sign-ups and campaign figures in the app (sent, reached, walk-ins, redeemed) must reflect real activity.
You must not say that a commission, a ranking, or Stage 7 makes you our employee. If a business asks who is responsible for the platform, direct them to Unloc Ltd, trading as Voice For Locals, at the address in the Terms and Conditions.
4. Photos and your biography
Photos and biography appear on your champion profile. Do not upload anything unlawful, anything that identifies a child, anything you do not have permission to use, or anything that harasses or misleads. We can remove a photo or a biography that breaks this rule.
5. Referrals and messages
Sharing your code is optional. If you share it you must comply with the Privacy and Electronic Communications Regulations 2003 and with the rules of WhatsApp, email, or any other channel you use. You must not send bulk or unsolicited marketing, hide who you are, or promise an income. The live referral offer, including loyalty credits, is the one shown in the Work app.
6. Invoices and support
An invoice must match the commission the app shows for qualifying work. A false or inflated invoice is a serious breach. Support messages sent from Invoices must be about your account. Do not use them to abuse our staff.
7. The service and other people’s rights
Do not attempt to break, scrape, or overload the Work app, or to take data that is not yours. The app, the lessons, the videos, and the Voice For Locals name and logo belong to us or our licensors. You receive a personal right to use them for the programme. You do not receive ownership of them.
Training videos may play from YouTube. Bookings may open Calendly. Payments may open Stripe or Klarna. Those pages are not ours. Read their terms before you use them.
8. If you break these rules
We can warn you, remove content, refuse a sign-up, withhold commission under the Terms and Conditions, mark the account blocked, or end programme access. A block reason can be shown in the app. If you think a block is wrong, email support@voiceforlocals.co.uk with your account email and what happened. We will look at it. We do not have to restore access where the breach is confirmed.
You can report someone else’s breach to the same address. Include the account email or business name and a short description.
9. Changes and law
We can update these Terms of Use. The current version is this page. If you continue after we have told you about a change, and you tick the agreement again when the app asks, the new version applies. These Terms of Use are governed by the law of England and Wales. Your consumer rights, including where you can bring a claim, are set out in the Terms and Conditions.