Terms and Conditions

1. Who we are

These details are given for the Electronic Commerce (EC Directive) Regulations 2002.

2. Agreeing

You agree to these Terms and Conditions, the Terms of Use, and the Privacy Policy when you tick “I agree” on the email screen and again on the one-time passcode screen, and then continue. The box is not ticked for you. If you do not agree, do not continue.

You confirm that you are 18 or over and that you are using a Voice For Locals shopper account that is yours. The Work app does not create a second login. If you do not yet have a shopper account, create one in the Shoppers app first, then return here with the same email.

3. What you are agreeing to do

The Work app lets you take part in the Local Champion programme. In the app that means:

• Stage 1, Interview. You book a time. The booking opens Calendly. Our staff mark attendance.
• Stage 2, E-learning. You pay the fee in section 5, then complete the video and SCORM modules. There are eight modules. Each quiz must be answered in full. The pass mark is 100%. You have two attempts. Below 100%, you retake the lesson.
• Stage 3, App training. You book a live session. It completes when our staff mark attendance.
• Stage 4, Business skills. You book the session. It completes when our staff mark attendance.
• Stage 5, Field training. You book the session. It completes when our staff mark attendance.
• Stage 6, Certification. You pay the fee in section 5. The app describes this fee as covering your app licence, printed certificate, ceremony, and merchandise.
• Stage 7, Self-employed. Work, Get Paid, and Invoices unlock. You can see businesses linked to you, commission, and monthly invoices.

We can change the order, content, or booking links of a stage. You need to finish a required stage before the next one opens. Our staff can ask you to repeat a lesson.

Calendly, Stripe, Klarna, and YouTube are separate services. Their terms apply when you use them. We are not responsible for a failure of those services that is outside our reasonable control.

4. This is not a job with us

Ticking the box and using the Work app does not make you an employee of Unloc Ltd. Stage 7 is labelled “Self-employed” in the app. That label means programme tools for independent champion work. It is not a decision by a court or by HMRC about your status.

Unless we give you a separate written employment contract, you are not our employee, and we do not owe you employee benefits, sick pay, holiday pay, pension contributions, or a guaranteed wage. You are responsible for your own tax, National Insurance, and any registration HMRC requires. Nothing in the app is tax advice.

Earnings are not guaranteed. Commission is paid only for activity that qualifies under section 6. A leaderboard place does not promise income or a job.

5. Training fees

The fees shown in the Work app are:

You can pay by Stripe card, by Klarna where that option is shown, or with a voucher code we or a partner have issued. A fee confirmed at payment is the fee for that payment. We can change the fee for a later payment. We do not store your full card number. A Klarna instalment plan is also a contract with Klarna. We are not responsible for Klarna’s credit decision.

A voucher that you did not pay for has no cash value and is not refunded, unless the voucher itself says otherwise.

6. Cancelling a fee, and your legal rights

Where you buy e-learning or certification as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day after you pay to cancel that distance contract.

• If you cancel in those 14 days and you have not started the paid stage, we will refund the fee you paid us.
• If you ask us to start the digital content or the service during those 14 days, we will ask you to confirm that request. For digital content, you lose the right to cancel once supply has begun if you gave express consent and acknowledged that you would lose that right.
• If you cancel a service after asking us to start it, you pay a proportionate amount for what you have received.

The Consumer Rights Act 2015 still applies. Digital content must be of satisfactory quality, fit for any particular purpose you made known, and as described. A service must be performed with reasonable care and skill. If we fail that standard, you can ask us to repeat or fix the service, or for a price reduction or refund, as the Act allows. Email support@voiceforlocals.co.uk with your account email, the payment reference, and what went wrong. Nothing in these terms takes away those statutory rights.

7. Signing up a business

When you introduce a local business you must:

• have the owner’s informed agreement before their details are submitted;
• give an accurate name, address, phone number, postcode, and contact;
• explain that the business is joining Voice For Locals and what a campaign or offer involves;
• not say you are our employee unless you hold a written employment contract with us;
• follow UK data protection, marketing, and consumer law, including the Privacy and Electronic Communications Regulations when you send a message.

We can refuse or remove a sign-up that is wrong, duplicated, ineligible, or obtained by pressure or a misleading statement. Commission is due only on a sign-up we accept as genuine and qualifying.

8. Commission and invoices

After Stage 7, Get Paid shows commission for businesses linked to you. The rates in the Work app are:

• Tier 1, 10% of the annual app price (currently £360 a year, so £36) for an annual app you sold;
• Tier 2, 3% for a business that business referred;
• Tier 3, 1% for a business those referrals signed.

A free sign-up and a Clover point-of-sale sign-up are shown at £0 unless the app says otherwise. A paid monthly amount currently shown is £4, and a paid yearly or renewal amount currently shown is £36. The job-seeker referral currently awards 500 loyalty credits on the shopper account when the person you refer completes Stage 7 and qualifies. The banner in the app is the live offer. Our staff can change that campaign.

We can change rates and qualifying rules for work you do after we tell you. We will not use a quieter rate to rewrite a commission already shown as earned for a completed, accepted sign-up, except where section 9 applies.

Invoices lists monthly commission invoices. You submit an invoice that is ready, and you can open a PDF receipt when it is processed or paid. You must only claim commission for real, qualifying work. Tell us about a mistake within 90 days of the invoice date, unless the law gives you longer. You remain responsible for tax on what you are paid.

9. When we do not pay, or we take a payment back

We can withhold, delay, or reverse a commission if the sign-up is false or duplicated, the Terms of Use are broken, the underlying payment is refunded or charged back, your access is blocked, or the law requires it. We will tell you the reason unless the law stops us.

10. Referrals and rankings

You may share your code by WhatsApp, email, SMS, or your device share sheet. You must not send unsolicited bulk messages, invent accounts, or promise earnings we have not stated. Referral rewards follow the offer shown in the app at the time.

Rankings can show your name and area at local, regional, and national level, using sign-ups, commission, rating, and recommendations. We can correct a ranking that is wrong or that came from a breach. A ranking is recognition inside the programme. It is not a prize of money unless we say so in writing.

11. Access, blocking, and ending

The app can show your status as training, hired, or blocked. We can suspend or end programme access if you break these terms or the Terms of Use, if a fee is unpaid, or if we reasonably believe a sign-up or invoice is false. Blocking can stop new commission, rankings, and training progress. Commission already due for accepted work is still paid, except where section 9 applies.

You can stop using the Work app at any time. You can delete the shared shopper account from Edit Profile. Deletion is described in the Privacy Policy. Fees already earned by us for a stage you have started are handled under section 6.

12. Liability

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any other liability that UK law does not allow us to exclude. If you are a consumer, we are responsible for foreseeable loss that is a result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, for a Calendly, Stripe, Klarna, or YouTube failure outside our reasonable control, or for earnings you hoped to make.

Subject to the sentence above, our total liability to you for a fee-bearing stage is limited to the fee you paid us for that stage. Our total liability for commission is limited to the commission that was properly due and unpaid.

13. Law

These terms are governed by the law of England and Wales. The courts of England and Wales hear disputes. If you live in Scotland or Northern Ireland you can also bring a consumer claim in the courts of the country where you live. Nothing in these terms affects your statutory rights.